The New Year Brought the New 1&1 Help Center
Last December, our team celebrated (this calls for a beer! :)) the launch of the biggest update of the new Help Center, thus marking the decommissioning of the last old components in the system. In 2012 we managed to completely rewrite the help center to take advantage of the latest software technologies. This was a big project and we had a lot recruiting for our team.
Actually, we doubled our team, and I feel that we somehow rebuilt it as a whole around this project. We all grew attached to different parts of the Help Center, and we tried to make the most of what we really liked. That is why we managed to make so many improvements that reach through all aspects of the project.
The new architecture we’ve designed has increased reliability, a reduced dependency to other systems, and enhanced internationalization support.